Delete your Mintro account
You can delete your Mintro account at any time, from the app or by asking us.
From the app
- Open Mintro and sign in.
- Go to More and choose Delete account.
- Enter your password if you have one (accounts that use Sign in with Google or Apple don't need one).
- We email you a 6-digit code. Enter it in the app to confirm. Your account stays open until you do.
Without the app
Contact us through the support option in the app from the email address on your account and ask us to delete it. We may ask you to confirm the request before we act on it.
What happens
- Your account is closed straight away. You are signed out on every device and can no longer sign in or sync.
- We stop sending notifications to your devices.
- Your records (accounts, transactions, budgets, notes, split groups, attachments and the rest) are removed from use and no longer available through the app. We keep them for a limited time as described in our Privacy Policy, so that we can meet legal and accounting obligations, resolve disputes, prevent fraud, and restore the account if you contact us and ask for it back.
- Split groups you shared with other people stay available to them, including expenses you added, because they are part of those people's records too.
- If you want your data permanently erased rather than closed, say so in your request and we will erase it, except anything the law requires us to keep.
Subscriptions
Deleting your account does not cancel a subscription bought through Google Play or the App Store. Cancel it in your Google Play or Apple account settings first, or you may keep being charged. Khalti and eSewa purchases do not renew on their own.