Privacy Policy
This policy explains what information the Mintro app and its servers ("Mintro", "we", "us") collect, why, who we share it with, and the choices you have. Mintro is operated by Mintro. By using Mintro you agree to this policy.
The short version: Mintro holds the money records you choose to enter so they can sync between your devices. We don't connect to your bank, we don't see your card details, and we don't sell your information.
1. Information we collect
Information you give us
- Account details: your email address, your name, and your password (stored only as a one-way hash). If you sign in with Google or Apple, we receive your account ID from that provider and the email address and name it shares with us. If you use Apple's "Hide My Email", we receive the relay address, not your real one.
- Your financial records: everything you enter in the app, such as accounts and balances, income and expense transactions, categories, budgets, planned and recurring payments, reminders, notes, and app settings like currency and date format. Mintro does not connect to your bank or other financial institutions; it only holds what you type or import.
- Attachments: photos and files you attach to transactions, such as receipts.
- Split groups: group names, expenses and settlements, and the names and email addresses of people you add or invite. When you invite someone by email we keep that address so the invite can be matched to them if they sign up.
- Support messages: anything you send us when you contact us.
Information collected automatically
- Device information: an identifier the app generates for each install, the device name, platform (Android or iOS), app version, and the times your device last synced.
- Notification token: a push token from Firebase Cloud Messaging, so we can send you notifications.
- Usage and diagnostics: we use Firebase Analytics to understand which features are used, and Firebase Crashlytics to receive crash reports. These collect information such as app interactions, device model, operating system version, app version, and an app instance identifier.
- Server logs: our servers record technical details of requests, such as IP address, time, and the request made, to keep the service running and secure.
Purchases
If you subscribe to a paid plan, payment is handled by Google Play, the Apple App Store, Khalti or eSewa. We receive confirmation of the purchase, such as the plan, price, status, renewal and expiry dates, and the provider's transaction or order reference. We never receive your card number, bank login, or wallet PIN.
2. How we use information
- To provide Mintro: store your records, sync them across your devices, and let people you share split groups with see and add to them.
- To manage your account and subscription, including checking with the payment provider that a purchase is valid.
- To send notifications you have turned on, such as reminders, and service messages about your account.
- To fix crashes and bugs, understand how features are used, and improve the app.
- To keep Mintro secure, prevent fraud and abuse, and enforce our Terms & Conditions.
- To respond to you when you contact us, and to meet our legal obligations.
We do not use your financial records for advertising, and we do not sell or rent your personal information.
3. Who we share information with
- People you share with: members of a split group you create or join can see that group's members, expenses and settlements.
- Service providers that run parts of Mintro for us, under their own privacy terms:
- Google (Firebase Analytics, Crashlytics, Cloud Messaging, Sign in with Google, Google Play billing)
- Apple (Sign in with Apple, App Store billing)
- Khalti and eSewa (payments in Nepal)
- The hosting and storage providers that run our servers and keep your attachments
- Legal reasons: when the law requires it, or to protect the rights, safety or property of our users, the public, or us.
- Business changes: if Mintro is merged, sold or reorganised, your information may move with it, and this policy will continue to apply to it.
4. Security
Information travels between the app and our servers over encrypted connections. Passwords are stored as one-way hashes. Attachments are kept in private storage that is only served to your signed-in account. Access to our systems is limited to people who need it to run Mintro. No system is perfectly secure, so please use a strong password and keep your device locked.
5. How long we keep information
We keep your information while your account is open.
When you delete your account, we close it straight away: you are signed out everywhere, you can no longer sign in or sync, and your records are no longer available through the app. We then keep the closed account's information only for as long as we reasonably need it to meet legal, tax and accounting obligations, resolve disputes, prevent fraud and abuse, and restore the account if you ask us to. Purchase records are kept for as long as accounting law requires.
If you want your information permanently erased instead, contact us through the support option in the app and we will erase it, except anything we are legally required to keep. Expenses you added to a split group shared with others stay part of that group for its other members.
See how to delete your account.
6. Your choices and rights
- Access and correction: you can see and edit your records and profile in the app at any time.
- Export: you can export your records from the app's reports and exports screen.
- Deletion: you can delete your account from the app or by contacting us.
- Notifications: you can turn notifications off in the app or in your device settings.
- Other rights: depending on where you live, you may have the right to ask for a copy of your information, to object to or restrict how we use it, or to complain to a data protection authority. Contact us through the support option in the app and we will respond within a reasonable time.
7. Children
Mintro is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.
8. International transfers
Our service providers may process information in countries other than yours, including the United States. Where we transfer information, we rely on our providers' safeguards for protecting it.
9. Changes to this policy
We may update this policy as Mintro changes. We will change the effective date above, and for significant changes we will let you know in the app or by email before they take effect.
10. Contact us
For questions about this policy or your information, contact Mintro through the support option in the app.